Returns and Complaints

General Returns Policy

The following general returns policy is applicable to all items sold on Ritzkart.com. 

  1. In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
    • Was delivered in a physically damaged condition
    • Has missing parts or accessories
    • Is different from what was ordered
    • Is different from its description on the product detail page on Amazon.in

Returns and Exchanges
We offer a no-questions-asked return/exchange policy. Customers
can return/exchange products in most categories within 5 days
from the date of delivery of your order. Please ensure that
the product is in original condition and unused with
all the tags intact to enable your request to be processed.

Before Return Send Images of  Defective Part Wts apps at 8287652304 or mail us ritzkart@gmail.com

Products marked as "non-returnable" on the product detail page cannot be returned

 

Adhesives & Sealants Adhesives (all liquids), hazardous materials and lubricants.
Automotives Lubricants, greases and oils, shampoos, waxes, polishes & other liquid, aerosols & perfumes, car tyres
Baby Breast pads and shields, breast milk containers, nursing covers, baby grooming products, baby washes, shampoos, skin care, wet wipes, diapers and nappies, soothers and teethers, feeding related products like bottles, bottle sets and nipples.
Beauty Hazardous materials (fragrances, nail colours, deodrants, hairsprays), cleansers, shower gels, soaps, hair loss products, shampoos and conditioners, styling gels and hair colours, lipsticks, lip balms and lip gloss, eye care and eye makeup, creams, moisturisers and body lotions, other hygiene items.
Clothing & Accessories Lingerie, innerwear and other apparel that are labeled as non-returnable on their product detail pages.
Grocery & Gourmet All items included in these categories.
Gift Cards Amazon.in E-mail Gift Card, Amazon.in Physical Gift Cards, Third-Party Gift Cards
Health & Personal Care Health and Personal care items that are labeled as non-returnable on the product detail page are not eligible for returns and oral care items.

 

 

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